Jackass Number 6 – People who don’t love their moms.

Here’s another great jackass I am sure you know. This is the guy in the convenience store/gas station who is talking on the phone (usually loudly in another language) that continues to talk while you are trying to consummate your transaction. This is wrong for so many reasons. Above all it is just rude. I…

It must have been a hospitality industry consultant who made the determination that the phrase “my pleasure” is better than, say, “yes I can!”or “Down the hall then left!” Only a consultant could come up with a phrase that is both ubiquitous and ridiculous. Say I have checked into a hotel after a long plane…

Not sure if it is ignorance, as in “I have no idea I still have this ridiculous earpiece in my ear” or arrogance, as in “Yeah, I have an earpiece in my ear, so what… you are jealous aren’t you?” Whatever the case, no, I am not jealous. And, yes, you look like a freakin…

A dirty little not-so-secret for customer service centers is that many are severely understaffed and under resourced in terms of technology. They simply can not handle the volume of calls that comes in to them. The worst of these, after putting you on hold for a couple dozen minutes, actually HANG UP on you. Call…

Many years ago some MBA Jackass figured out they could sell more fries by simply asking every customer “would you like fries with that?” after they place their order. Great right? Seriously what’s the big deal here? The big deal is that this simple and seemingly harmless question has morphed into an obnoxious and ubiquitous strategy for…

We are all for America getting healthier. We are also all for people grabbing an apple instead of a Cinnabon. But if there has ever been a jackass move, it’s telling everyone you can that are on a diet. First, we really don’t care – we are concerned with what we are going to eat,…